On the login page, click the "Forgot Password?" link. You will be asked to enter your registered username or phone number to receive instructions on how to reset your password. Please contact customer support if you face any issues.

For security reasons, some personal information cannot be changed directly. Please contact our customer support team with your account details and the information you wish to update. They will guide you through the verification process.

Withdrawal requests are typically processed within 5-15 minutes. However, processing time may vary depending on the chosen payment channel and the current volume of requests. We strive to process all withdrawals as quickly as possible.

jili10 does not charge any fees for deposits or withdrawals. However, your payment provider or bank may impose their own transaction fees. We recommend checking with your provider for any applicable charges.

Absolutely. All our games use a certified Random Number Generator (RNG) to ensure that outcomes are completely random and unbiased. We are committed to providing a fair and transparent gaming environment for all players.

Return to Player (RTP) is a term used to describe the percentage of all wagered money that a slot machine will pay back to players over time. For example, if a game has an RTP of 96%, it means that for every ₱100 wagered, it is expected to return ₱96 to players over a long period of play.